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Terms & Conditions

The Aesthetic MediSpa combines the very best and highly effective skin, body and anti-ageing treatment in a relaxing atmosphere, all under the supervision of an Aesthetic Doctor.

Set out below are the terms and conditions on which The Aesthetic MediSpa provides services to its clients.

Treatment Suitability
Prior to any treatment you will always have a consultation to assess whether the treatment is suitable for you, or likely to be successful. If not, we will inform you as to the reasons why. Even if you wish to have a particular treatment, if we do not believe that treatment is in your interest, we will decline to treat you.

Treatment Expectations
The practice of medicine and surgery is not an exact science and therefore no guarantee can be given as to the precise results of any treatment undertaken. Every effort is made to ensure you have the best possible outcome, but as with all medical procedures, there can be a spectrum of results. Results vary from person to person and depend on several factors, some of which cannot always be predicted. We will use what is considered best practice and up-to-date techniques to help achieve a good outcome, but please note there can be no guarantees as to the final outcome and your expectations and the predicted realistic outcome may be different.

Consent
You are required to give written consent to a treatment. You may withdraw that consent at any point or terminate your treatment verbally.

Confidentiality
The Hadleigh Clinic Ltd (t/a The Aesthetic MediSpa) is registered with The Data Protection Act and will not discuss your treatment or share your details with any third party.

Treatment Course Discounts
All treatments purchased, as a course of treatments must be paid in full, at the time of your first treatment. All treatments must be taken within twelve months of the date of the first treatment. Any treatments not taken by the first anniversary of the purchase date will be forfeited. All courses of treatments are non-refundable and non-transferable. If however you have paid for a course and are unable to complete the course for medical reasons (as documented in a letter from your GP) we will make a refund to you calculated by deducting the full list price of all treatments taken, including those forfeited for non-attendance, from the total price of the course of treatments paid for and refunding the difference. In the event of short term/temporary side effects such as reddening, bruising, swelling, mild burning or blistering, hypo/hyperpigmentation as well as very rare side effects such as scarring and permanent discoloration we do not offer a refund or transfer of payment.

Prices
Our listed prices are a guide and subject to confirmation at the time of consultation. Prices are subject to variation without prior notice.

Botulinum Toxin Top Up Reviews
Complimentary Botox top ups must be done within 2-3 weeks of the initial treatment. If a top up is not booked within this time period or you fail to attend for your review appointment the offer becomes non-void.

Skincare Products
We regret we cannot refund any skin products for hygiene reasons.

Complications
Although rare, some procedures have well documented complications. You specifically may have higher risk factors. We will, of course, treat these to the best of our abilities and knowledge as many complications can be managed simply and conservatively. If you require to see Dr Gammell urgently you may have to travel to her clinic in Harley Street, depending on the day. In the very unlikely event of a complication being more serious and you needing further treatment outside of our expertise, arrangements will be made for you to be treated in the NHS or if you wish, privately at your own cost. Please note it is possible that any private medical insurance may not cover complications arising from cosmetic work.

Liability
The Aesthetic MediSpa will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is the client's responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. The Aesthetic MediSpa will not be liable for any damage that occurs as a result of the client’s failure to disclose such details. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, The Aesthetic MediSpa regarding the care of a treated area.

Complaints
We endeavour to treat all of our patients/clients appropriately, compassionately and fairly. If however, in the unlikely event that you have an issue with any matter in relation to your treatment you are entitled to make a complaint and we will be happy to provide you with our complaints policy.

Appointments Terms & Conditions

Appointments

In order to offer our clients prompt and convenient appointment times you will be asked for your credit card details at the time of booking an appointment (including free consultations and patch tests).

Credit card details will be kept secure and NO charge will be made to this card unless you miss your appointment or you fail to give 48 hours notice when cancelling an appointment.

Prices

Our listed prices are a guide and subject to confirmation at the time of consultation. Prices are subject to variation without prior notice.

  • Consultations for all skin treatments and injectable procedures: Free of Charge
  • Patch test for all Laser/IPL (redeemable against the treatment): £30

Cancellations

If you are unable to attend your appointment we require 48 hours notice in order to reassign your appointment to another client.

Missed Appointments

This includes failure to turn up to your appointment or arriving late to your appointment so that your consultation and/or treatment cannot be carried out.

Cancellation and Missed Appointment Fee

Failure to give the required notice will result in a £50 cancellation fee.

Prices

Failure to give the required notice will result in a £50 cancellation fee.

Treatment Course Discounts

All treatments purchased as a course of treatments must be paid in full, at the time of your first treatment. All treatments must be taken within twelve months of the date of the first treatment. Any treatments which have not been taken by the first anniversary of the purchase date will be forfeited. All courses of treatments are non-refundable and non-transferable. If however you have paid for a course and are unable to complete the course for medical reasons, we will make a refund to you calculated by deducting the full list price of all treatments taken, including those forfeited for non-attendance, from the total price of the course of treatments paid for and refunding the difference. In the event of short term/temporary side effects such as reddening, bruising, swelling, mild burning or blistering, hypopigmentation or hyperpigmentation as well as rare side effects such as scarring and permanent discoloration we do not offer a refund or transfer of payment.

We look forward to welcoming you to our MediSpa and hope you enjoy the experience.

April 2016 LHR Promotion T&Cs

  1. April 2016 Promotional offer is not valid in conjunction with any other offer
  2. The promotional offer does not qualify for loyalty card points
  3. Management reserve the right to cancel or alter the promotion at any time
  4. Promotion only valid for treatments booked and paid for in April 2016
  5. Promotion only valid for courses of 6 or more treatments of Laser Hair Removal